Frequently Asked Questions

Everything you need to know about your expedition gear and apparel.

What is the standard shipping timeframe for orders?

We process all orders within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive.

How do I return an item that doesn't fit?

We offer a 30-day return policy for all unworn apparel with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

Are your outdoor garments covered by a warranty?

Yes, all Mule Expedition Outfitters apparel comes with a limited lifetime warranty against manufacturing defects in materials and workmanship.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary based on the destination.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.

How should I care for my technical outerwear?

To maintain performance, we recommend machine washing on a cold, gentle cycle with technical-specific detergent and tumble drying on low to reactivate water-repellent coatings.